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Serving Our Customers
Through our intensive employee training policy, bioMérieux strives to constantly improve the service that we provide to our customers.
Every bioMérieux subsidiary and distributor has its own Customer Service Department. Generally segmented by product line, its purpose is not only to provide customer training for bioMérieux products, but also preventive and corrective maintenance of our systems.
This upstream support service revolves around field specialists and telephone assistance. It is supplemented by the Global Customer Service (GCS), whose role is to provide responses to customers’ questions and complaints downstream.
The GCS consists of six “Knowledge Centers”, located in the immediate vicinity of our production and Research & Development facilities in France, the United States and the Netherlands. The centers are specialized in major product lines and also provide bioMérieux employees with product training. More than 200 training sessions are organized every year for over 1,500 colleagues in France and the United States.
In addition to quality products, providing the best possible service to our customers is a major objective, differentiating us from competitors.
Our commitment to improving the services we provide is reinforced each year.
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