Instrument Services

Keeping your instruments running smoothly is critical to your laboratory operations. It’s essential to quality patient care

That’s why bioMérieux provides personalized solutions for your instrument support needs:  

  • Anticipate service needs
  • Maximize instrument uptime
  • Deliver results faster
  • Assure quality compliance
  • Maintain cutting-edge technology

 

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Instruments are a major investment for your lab. Night and day, you depend on them to help you provide clinicians with fast, reliable results for better patient care. Plus, you need maximum instrument uptime to handle heavy workloads and improve ROI. When a problem arises, everything stops. That’s why taking care of your investment is critical. Your staff, clinicians and patients are counting on you. Fortunately, bioMérieux is here to help.

Preventive Maintenance

Stay confident knowing your bioMerieux instruments are always running like new. bioMérieux certified engineers ensure years of reliable, worry-free testing results. They use specialized tools, proven procedures and genuine bioMérieux replacement parts – all in line with factory specifications.

Quality assurance compliance is an ever more important component of laboratory management and helps ensure excellent patient care. Increasingly, international and local regulatory requirements call for a documented preventive maintenance program that follows manufacturer’s recommendations. bioMérieux preventive maintenance programs provide you with the necessary documentation to demonstrate compliance.

Who better to rely on for expert maintenance than your manufacturer – bioMérieux?

  • Automatically scheduled maintenance
  • Specialized tools and testing equipment
  • Certified engineers
  • Genuine replacement parts
  • Quality assurance documentation

 

Service Agreements

Dependability, reliability, productivity and uptime are not just buzzwords for you – they are at the very heart of your operation. With increased testing demands and fewer resources, your laboratory instruments must operate at peak efficiency 24/7 so you can continually offer the reliable results needed for the best patient care.

At bioMérieux, we understand your commitment and we’re here to help with the service you need, when you need it. We’ve developed a range of pre-paid service agreements tailored to laboratories of all sizes and complexities. Service agreements are the simple, convenient way to ensure that critical maintenance needs are taken care of economically and hassle-free.

A forward-looking, personalized approach to deliver optimal instrument uptime:

  • Preventive maintenance
  • Remote consultation, diagnostics and intervention
  • On-site intervention
  • Certified engineers
  • Genuine bioMérieux parts

 

Certain international and local regulatory requirements (ISO 15189:2007, CLIA …) require you to have a documented preventive maintenance program. With your personalized service agreement, we’ll make sure you can demonstrate compliance.

Specialty Services

One constant in life is that nothing stays the same forever. When changes are taking place in your lab, bioMérieux service teams are by your side to facilitate smooth transitions. Consider instrument moves, for instance. Whether you need to move instrumentation from one room to another or one facility to another, bioMerieux engineers can create a seamless beginning-to-end process so you’re back up and running with minimal downtime. What about changes to your LIS? Specially-trained bioMérieux engineers are available to work in collaboration with your LIS provider to deploy new interfaces for a smooth, worry-free transition. These are just a couple of the customized service solutions available from your bioMérieux service team.

  • Instrumentation moves
  • LIS interfaces
  • Electrical power audits and corrective solutions
  • Customized services to meet your changing laboratory environment

Warranty*

At bioMérieux, we take pride in the quality of our instrumentation. And we are committed to ensuring you have the same confidence that we have in bioMérieux instruments. That’s why all new bioMérieux instrumentation is protected by a limited warranty covering defects in material and workmanship.

Your warranty is valid for one year from the date of installation when used under normal operating conditions and in accordance with recommended maintenance. To ensure the continuity of your warranty, have all of your service needs performed by bioMérieux certified engineers. This should start with preventive maintenance at the intervals prescribed for your instrumentation.

  • One year limited warranty
  • Certified engineers
  • Genuine bioMérieux parts
  • Service you can trust

*This overview of warranty is intended as a general reference and does not constitute a warranty. See the documentation that comes with your bioMérieux instrument for the details of your specific warranty.

 

 

Please consult your local bioMérieux representative for product availability in your country

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