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System Services

Keeping your systems running smoothly is critical to your laboratory operations. It’s essential to quality patient care

That’s why bioMérieux provides personalized solutions for your system support needs:  

  • Anticipate service needs
  • Maximize system uptime
  • Deliver results faster
  • Assure quality compliance
  • Maintain cutting-edge technology

 

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Systems are a major investment for your lab. Night and day, you depend on them to help you provide clinicians with fast, reliable results for better patient care. Plus, you need maximum system uptime to handle heavy workloads and improve ROI. When a problem arises, everything stops. That’s why taking care of your investment is critical. Your staff, clinicians and patients are counting on you. Fortunately, bioMérieux is here to help.

Preventive Maintenance

Stay confident knowing your bioMerieux systems are always running like new. bioMérieux certified engineers ensure years of reliable, worry-free testing results. They use specialized tools, proven procedures and genuine bioMérieux replacement parts – all in line with factory specifications.

Quality assurance compliance is an ever more important component of laboratory management and helps ensure excellent patient care. Increasingly, international and local regulatory requirements call for a documented preventive maintenance program that follows manufacturer’s recommendations. bioMérieux preventive maintenance programs provide you with the necessary documentation to demonstrate compliance.

Who better to rely on for expert maintenance than your manufacturer – bioMérieux?

  • Automatically scheduled maintenance
  • Specialized tools and testing equipment
  • Certified engineers
  • Genuine replacement parts
  • Quality assurance documentation

 

Service Contract

Dependability, reliability, productivity and uptime are not just buzzwords for you – they are at the very heart of your operation. With increased testing demands and fewer resources, your laboratory systems must operate at peak efficiency 24/7 so you can continually offer the reliable results needed for the best patient care.

At bioMérieux, we understand your commitment and we’re here to help with the service you need, when you need it. We’ve developed a range of service contracts tailored to laboratories of all sizes and complexities. Service contracts are the simple, convenient way to ensure that critical maintenance needs are taken care of economically and hassle-free.

A forward-looking, personalized approach to deliver optimal system uptime:

  • Preventive maintenance
  • Remote consultation, diagnostics and intervention
  • Curative maintenance
  • Skilled engineers
  • Genuine bioMérieux parts

 

Certain international and local regulatory requirements (ISO 15189:2007, CLIA …) require you to have a documented preventive maintenance program. With your personalized service agreement, we’ll make sure you can demonstrate compliance.

 

Remote Services

bioMérieux System Services include Remote Services that ensure even more rapid support from bioMérieux – they’re automatically part of your service agreement.

The Remote Services solution is based on the winning combination of our innovative VILINK® software and the Remote Video Service with Augmented Reality. Leverage this service to have a bioMérieux engineer virtually “by your side” in minutes – right when you most need us.

Find out more about our Remote Service on the dedicated tab!

 

Specialty Services

One constant in life is that nothing stays the same forever. When changes are taking place in your lab, bioMérieux service teams are by your side to facilitate smooth transitions. Consider system moves, for instance. Whether you need to move instrumentation from one room to another or one facility to another, bioMerieux engineers can create a seamless beginning-to-end process so you’re back up and running with minimal downtime. What about changes to your LIS? Specially-trained bioMérieux engineers are available to work in collaboration with your LIS provider to deploy new interfaces for a smooth, worry-free transition. These are just a couple of the customized service solutions available from your bioMérieux service team.

  • Instrumentation moves
  • LIS interfaces
  • Electrical power audits and corrective solutions
  • Customized services to meet your changing laboratory environment

Warranty*

At bioMérieux, we take pride in the quality of our instrumentation. And we are committed to ensuring you have the same confidence that we have in bioMérieux systems. That’s why all new bioMérieux system is protected by a limited warranty covering defects in material and workmanship.

Your warranty is valid for one year from the date of installation when used under normal operating conditions and in accordance with recommended maintenance. To ensure the continuity of your warranty, have all of your service needs performed by bioMérieux certified engineers. This should start with preventive maintenance at the intervals prescribed for your instrumentation.

  • One year limited warranty
  • Certified engineers
  • Genuine bioMérieux parts
  • Service you can trust

*This overview of warranty is intended as a general reference and does not constitute a warranty. See the documentation that comes with your bioMérieux system for the details of your specific warranty.

 

 

Even when pandemic regulations prevent onsite intervention, you can count on bioMérieux System Services to be there for you. Our Remote Services mean that any time you need us – day or night – we can offer virtual intervention that can help you get to the bottom of an issue extra fast. It’s a truly efficient innovation to minimize downtime and get you back to your important work of ensuring clinical teams get rapid results that improve patient care. The Remote Services solution is based on the winning combination of our innovative VILINK® software and the Remote Video Service.

VILINK®

VILINK® is safe, secure software that helps keep your bioMérieux systems up and running via remote monitoring, updates, maintenance, and issue diagnosis and resolution. Through VILINK®, our service experts can directly access your systems – when needed and with your permission – for faster responses to issues and for proactive measures that effectively fix issues before they emerge.

 

Remote Video Services

bioMérieux System Services is committed to offering service that’s as innovative as our systems!  Our Remote Video Service uses Augmented Reality technology to effectively put a bioMérieux expert “by your side” virtually for the most rapid troubleshooting assistance should any issue arise with your instrumentation.

 

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Augmented Reality merges two real-time environment through connected devices (such as tablets or phones) using a secure VILINK® connection. Each participant can use their hands to visibly gesture, display real objects, illustrate ideas, and demonstrate the proper ways in which to fix an issue. Our technician can “see what you see” to really understand your problem. They can then guide you through troubleshooting – even superimposing information on your screen, such as schematics and instructions. You’ll rapidly see what you need to know and what you need to do – and be up and running in no time!

And… should a bioMérieux engineer still need to come onsite, the intervention is typically faster because they come armed with a deeper understanding of the issue at hand!

Please consult your local bioMérieux representative for product availability in your country

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